Singapore Suites, double bed, caviar, Krug, Dom, The Private Room. All things associated with flying Singapore Suites class. It's been on my bucket list for a while, but I haven't had the opportunity to make it happen. That will finally change this coming June on my Honeymoon, but not without an adventure of a booking process.
Singapore Airlines' IT isn't the greatest IT system in the world, and mixed-cabin awards can't be booked via their website. In fact, when using their mileage calculator tool, the price can't even be calculated online. In general, you'll be charged for the highest class of service for the entirety of the trip, the Singapore saver award chart can be found here.
Step one was finding saver availability around the dates I needed. After checking several dates and European gateways, I settled on June 4, 2018, Paris CDG to SIN. Next I browsed the business class availability from SIN to SGN. Conveniently, both flights on June 5th had saver business class space. Finally, I needed to call the KrisFlyer call center.
I called KrisFlyer on a Monday afternoon (US Central Time) and was on hold for an hour before the call was answered. In the period of time I was on hold, the CDG-SIN saver space was taken, however there was saver space on the following day so we went ahead and put the reservation on hold. (The next day while waiting for my points transfer saver space reopened on June 4th, so I called and switched my reservation to my original dates).
The total cost of the award was 115,000 points and 155.80 SGD. I had 81,000 Krisflyer miles in my account thanks to my Citi Prestige card that I cancelled earlier this year. I transferred 21,000 American Membership Rewards points from my American Express Everyday card, and I transferred the balance (128,000 points) from my Ultimate Rewards account (in which I have a Freedom, Freedom Unlimited, and CSR).
The hardest part was waiting for my points to transfer in! The Membership Rewards points transferred in about 8 hours, and the Ultimate Rewards points took about 36 hours. A bit of advice, find the space and ask the KrisFlyer reservation center to hold your reservation before you transfer points.
Now that the points were in my account, it was time to ticket the award. I went online and clicked to confirm my booking, entered my credit card details and POOF! the website errored out and my reservation was gone.
I called the reservation center back in a panic, and was put on hold for 20 minutes. When the call was answered I was told my reservation would cost 230,000 points per person. I quickly retorted that I had saver space reserved, the website errored out while trying to ticket, and my reservation was no longer there. After a brief hold, she confirmed the saver space and we ticketed the reservation on the telephone. I have seats 2C and 2D confirmed on the CDG-SIN leg (Double-bed woo woo). Moral of the story, don't try to ticket your mixed-cabin award online, CALL THE KRISFLYER AWARD LINE!
Booking the flights outright with cash would have cost me EUR 6,813, which translates into a 3.5 cents per point redemption of KrisFlyer miles. I know you could get a better return on your points than 3.5 cents per points, but frankly I got the flights I want on the dates I want, I'm perfectly content with my return. Any advice for my first flight in Singapore Suites?